Lynda Ellis - Leading Through Fear

LYNDA ELLIS
President, CEO, Owner

Lynda is the award-winning Owner, President, and CEO of Washington, D.C.-based Capitol Concierge. Under her leadership, the Capitol Concierge brand has become synonymous with best-in-class service and top-notch professionalism.

Born and raised in Las Vegas, Nevada, Lynda developed a passion for customer service at an early age. A graduate of St. Mary’s University in San Antonio, Texas, she spent more than 25 years in instructional technology, selling and marketing computer-based education and training products and earning numerous awards for her performance and leadership. In 1998, Lynda joined Capitol Concierge and later purchased the company in 2007. Since then, she has been guiding the enterprise with her passion for service and trademark enthusiasm.

Lynda’s accomplishments include being named the CEO World Award’s 2016 Gold Winner “Female CEO of the Year, Hospitality, Travel and Recreation;” Golden Bridge Award’s 2015 Gold Winner “Women Executive of the Year;” Enterprising Women Magazine’s 2013 “Enterprising Women of the Year;” Smart CEO’s 2013 “Future 50 Award;” and 2012 Brava! “Business Hall of Fame;” the prestigious “National Capital Business Ethics Award” in 2012; the Inc. 5000 list; and the Apartment and Office Building Association’s “Outstanding Leadership Award” for seven consecutive years. Lynda was also named “Outstanding Young Woman in America” and awarded the “Presidential Appreciation Award” by the American Red Cross.

As an industry thought leader, Lynda has shared her expertise in numerous publications and is a sought after speaker on the service industry and leadership topics. Today on the show she talks about leading her company through the COVID-19 pandemic. 

Connect with Lynda at https://www.capitolconcierge.com

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